Ready to upgrade?
Frequently asked upgrade questions
Where do I find my serial number?
If you purchased SoftRAID here on the software store, you can locate your serial number by logging in to your customer account and selecting “Show Previous Orders” and then “Order Details”. The serial number will be near the bottom of the page. It is also listed on your order confirmation email from OWC.
If your SoftRAID license was included with your OWC enclosure purchase, your serial number will be on a sticker located on the bottom of your unit or depending on storage solution may be located inside the front-drive door.
Still, having trouble locating your serial number? Please download the SoftRAID Serial Number Extractor (Mac) utility on the computer where you have SoftRAID installed.
Do I have to upgrade?
SoftRAID 6 for Mac add compatibility for macOS 11 Big Sur and M1 Macs. If you are still using macOS 10.15 Catalina or earlier you can still use SoftRAID 5*.
* SoftRAID 5 will no longer receive major updates.
Does entering my serial number start the purchase process?
Entering your serial number does not obligate you to purchase, it will just show you your upgrade options.
My current serial number isn’t showing anything, what should I do?
If your serial number does not list any upgrade options, please contact support.
Can I still use my old serial number?
Once your upgrade order is complete, the previous version serial number you provide will be invalidated from use. You will receive a new serial number for your upgrade order.
Why should I move to SoftRAID 6?
SoftRAID 6 for Mac is a major upgrade. The all-new SoftRAID 6 has been updated to work with macOS 11 Big Sur and M1 Macs.
To view a full feature list of the all-new SoftRAID 6 visit softraid.com.
What if I lost my serial number?
If you have misplaced your SoftRAID serial number, please contact support.
Do I need to create a new account?
If you ordered SoftRAID or a storage enclosure from macsales.com, you will need to create a new account here on the software store. If you purchased your license directly from this site you do not need to create a new account, you can log in with your previous information.