Service and support from the people who made your Jellyfish.
Peace of mind for your shared video workflow.
Every Jellyfish comes out of the box with three years of hardware repair coverage through its limited warranty, 30 days of complimentary technical support, and an onboarding kick-off call. Jellyfish Support gives you priority access to our team through phone, email, TeamViewer, and chat with a guaranteed same-day response. Our support also includes unlimited software updates, application support, and access to our media management software and high-level workflow consultations.
Get the benefits of cloud without cloud limitations
Jellyfish Remote Access allows your team to access all of your media and project files, download and upload content right from Finder, and collaborate in real-time on your video projects using proxy mode remotely off your server.
Available Plans and Pricing
1-year: $995
3-years: $2495
5-years: $4995
*Includes extended 5-year hardware warranty. Available at the time of purchase.
Hardware coverage
Our Jellyfish Limited Warranty provides repair coverage for parts and labor directly from LumaForge. In specific cases, it may include advance replacement parts.
Coverage includes the following:
* Voiding warranty may occur through water damage, improper shipment, electrical surges, or the addition of 3rd party hardware.
