If you have purchased multiple licenses of OWC Software and have multiple serail numbers we can consolidate your serial numbers in a single master serial number. This makes record keeping and ongoing management much easier. If you wish to consolidate multiple serials numbers please contact OWC support.
Author Archives: Jeff Jorgensen
You can install on one computer at a time per license purchased. This includes systems with multiple volumes. If you need additional licenses, please contact us for discounted additional seats.
A Computer ID is a unique number, generated by the software, and sent to the activation server as part of offline activation. This number allows the activation server to know which computer you wish to activate.
The activation code is a time sensitive, one use code that is generated as a part of offline activation. If you are being asked for an activation code, follow the on-screen instructions carefully and you will be able to generate one, using either a webform on any web-capable device or by phone. Either method requires […]
A license may fail to activate for the following reasons: Your license is already in use on another computer. “Deactivate it”, then you can enter it on the current computer. You may activate/deactive as many times as you need. Your internet connect has an issue where SoftRAID could not reach our activation server. If this […]
An “invalid license” error means you need to upgrade your license to work with that version of the software. For example, if you are a SoftRAID 6 user, you will have to obtain a SoftRAID 7 serial number to use this new version. Many users will qualify for a free upgrade to version 7. To […]
OWC software uses licenses, or serial numbers, to manage the features and installations of our software products. The software “License”, or “Serial number”, is the code you received when you purchased the software or enclosure with the software bundled. The License (serial number) is used to activate and deactivate the software on a particular computer, […]
Circumstances: You are having a problem with the Software Activation process. Cause: There are four likely causes: 1) You aren’t connected to the Internet while activating, or 2) You are connected to the Internet through a proxy, which is common on business networks, or 3) You have already installed the software on the allowed number […]
Yes. Your SoftRAID and MacDrive license enables you to add more seats at anytime. To add more seats to your current serial number please visit the License management page, enter your serial number, and there is an option to add seats.
If you purchased your software here on the OWC software store, you can locate your serial number by logging in to your customer account and selecting “Show Previous Orders” and then “Order Details”. The serial number will be near the bottom of the page. It is also listed on your order confirmation email from OWC. […]